Our Mission
Stop the billable debate
Arbitra exists to give agencies a defensible, shared definition of call quality.
Why we built Arbitra
Pay-per-call agencies live and die by call quality. The moment a client disputes a call, you are forced to listen, explain, and negotiate without shared facts. Arbitra replaces that with a system: criteria, scores, and evidence that everyone can audit.
We built Arbitra as infrastructure, not a dashboard. It ingests calls, applies deterministic scoring, and produces evidence you can send with your invoice. The result is fewer disputes and faster trust.
The other reason is simple: AI will keep changing. The model that feels “best” this quarter will be different next quarter. A set-and-forget scoring bot becomes stale. Infrastructure does not.
Why infrastructure beats a black box
The value is not “an AI score.” The value is owning a scoring system you can explain, tune, and defend as models evolve.
Models will change. Your definition should not.
LLMs improve fast and pricing shifts constantly. Arbitra lets you swap models (GPT-3.5, GPT-4.x, GPT-5.x, Claude, and what comes next) without rewriting your scoring logic—including privacy-first options like AWS Bedrock on private deployments by request.
Tune a policy, not a vibe.
Black-box scoring gives you an output with no control. Arbitra is configurable: criteria, weights, thresholds, and rules. You can tune it as contracts evolve.
Receipts become institutional memory.
Every verdict links back to criteria decisions and transcript evidence. Over time you build a durable log of what counted, why it counted, and what to fix next.
Versioning beats guessing.
Set-and-forget tools drift silently as models change. Arbitra makes policy changes explicit so you can improve scoring without losing your historical context.
- A score with no evidence trail
- No knobs to tune when contracts change
- Silent drift as models update
- Hard to explain to clients or train a team
- Criteria-driven, deterministic policy layer
- Transcript-linked receipts for every verdict
- Configurable rules, thresholds, and weights
- Audit trail that compounds into operational knowledge
Built to adapt as you scale
We do not believe in forcing every agency into the same shared SaaS workflow. Your contracts, clients, and stack are different. That is why Arbitra ships as a private instance with ongoing adaptation capacity.
Your plan includes up to 10 hours per month reserved for instance-level customization and tuning. As you grow, we expand capacity based on volume and operational complexity.
- Criteria, weights, thresholds, and tiers
- Client-specific templates and report packs
- Workflow mapping and automations
- Integration setup and writeback mapping
The goal is simple: your definition of quality stays stable while your workflows and integrations evolve.
Give clients a branded view of calls, scores, evidence, and exports without sending spreadsheets.
Invoice-ready exports with criteria, verdicts, outcomes, and transcript-linked receipts.
Automate billing for billable vs non-billable calls and streamline credits when disputes are overturned.
Connect ad accounts to tie scored calls back to campaigns and performance signals.
Have a different integration requirement? We prioritize based on customer workflows rather than shipping a one-size-fits-all menu.
Principles
These are the non-negotiables that shape how we build and deliver the platform.
Evidence First
Every score ties back to criteria and transcript evidence, so disputes end with facts.
Deterministic Policy
Same inputs, same outputs. Billing rules are applied consistently across every client.
Config Over Code
Customization happens through scoring configs and rules, not forks or one-off code.
Private Instance Focus
Each agency runs on its own instance with a dedicated adaptation capacity retainer.
Build a defensible billing system
Let us wire your scoring criteria into a private instance.