Pricing
Simple pricing, dedicated instances
Every plan includes your own private instance. No shared infrastructure. Pick the volume and compliance level that fits your business.
Starter
For agencies getting started with automated call scoring
- Private dedicated instance
- Transcription + scoring included
- All call-source integrations included
- Deterministic scoring + review reasons
- Templates and criteria rules per client
- Transcript evidence with evaluation history
- PDF + CSV exports for billing
Growth
For established agencies with higher volume
- Private dedicated instance
- Transcription + scoring included
- All call-source integrations included
- Deterministic scoring + review reasons
- Templates and criteria rules per client
- Transcript evidence with evaluation history
- PDF + CSV exports for billing
- Priority support
HIPAA
For healthcare and PII-sensitive industries
- Private HIPAA-compliant instance
- Transcription + scoring included
- BAA-compliant providers only (Anthropic Enterprise, Azure OpenAI, AssemblyAI with BAA)
- Enhanced audit logging
- PHI access controls
- Data retention policies
- All integrations included
- Deterministic scoring + review reasons
- Priority support + compliance guidance
All plans include
Integrates with your call platform
What's included in your monthly hours
Reserved capacity for tuning your instance as your contracts and clients evolve.
Need more customization? Additional hours available at $150/hour, or upgrade to a higher tier for more included capacity.
Do the math
Arbitra plans start at $399/month with transcription + scoring included. Most agencies already spend more than that on disputes, manual QA, compliance overhead, or lost billables.
This calculator is illustrative (not a guarantee). Arbitra does not provide legal advice.
Frequently asked questions
What counts as an 'hour' of calls?
One hour equals 60 minutes of call audio transcribed and scored. A 5-minute call uses 5 minutes of your monthly allocation. Unused hours do not roll over.
What is customization capacity?
Reserved monthly hours for tuning your instance: criteria adjustments, report formatting, integration setup, template configuration, and workflow changes. It does not include custom development or new provider integrations (those are scoped separately).
Is there a setup fee?
No setup fee. We provision your private instance and get you live within 14 days of kickoff. Your first month begins when you start scoring calls.
What providers are supported?
Starter and Growth plans use managed providers (OpenAI, Anthropic, and AssemblyAI). HIPAA plans are limited to BAA-compliant providers (Anthropic Enterprise, Azure OpenAI, AssemblyAI with BAA).
What if I exceed my monthly hours?
We'll notify you when you're approaching your limit. Additional call hours are billed at $150 per additional 100 hours (billed in 100-hour blocks). Or upgrade to a higher tier.
Can I switch plans?
Yes. Upgrade anytime and the new rate applies immediately (prorated). Downgrade takes effect at the next billing cycle.
What's included in HIPAA compliance?
Private isolated instance, BAA-compliant providers only, enhanced audit logging, PHI field encryption, access controls, data retention policies, and compliance guidance. We sign a BAA with you. Note: HIPAA compliance requires using only approved providers unless you handle compliance for your own provider.
Are transcription and scoring included?
Yes. Each plan includes transcription + scoring for the included hours. Additional call hours are $150 per additional 100 hours (billed in 100-hour blocks).
Ready to put billable on rails?
Every plan includes a private dedicated instance. No shared infrastructure. We get you live in ~14 days with receipts, exports, and deterministic scoring you control.