Arbitra

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Terms of Service

Arbitra is an invite-only platform. These terms govern access and use.

Last updated: January 17, 2026Contact form

Key terms

  • Invite-only access. We screen customers before deploying a private instance and portal.
  • Private dedicated instance. Every plan includes your own private instance. No shared infrastructure.
  • Subscription plans. Plans start at $399/month (Starter: 250 hours/month transcribed and scored), $999/month (Growth: 1,000 hours/month transcribed and scored), or $1,599+/month (HIPAA: 1,000 hours/month with compliance features).
  • Customization capacity. Plans include 2-10 hours/month of reserved capacity (tuning + workflows + integrations) depending on tier.
  • Customer responsibility. You are responsible for recording consent, compliance, and how scores are used for billing decisions.

Invite-only access

Accounts are provisioned by invitation only. We may approve, decline, or delay onboarding for any reason (including capacity and risk). Access is limited to users invited by the Customer admin.

The Service

The Service ingests calls from integrated call platforms and recording tools (for example: GoHighLevel, OpenPhone, RingCentral, CallRail, and other providers), creates transcripts, evaluates criteria using AI providers where enabled, and applies deterministic scoring policies. Outputs may include billable/non-billable decisions, outcomes, opportunity sizing, and PDF/CSV exports. Customers may provide portal access by invitation.

Customer responsibilities

  • Consent and compliance. You are responsible for recording consent and complying with applicable laws (e.g., TCPA and privacy requirements). Arbitra does not provide legal advice.
  • Accuracy. AI-assisted transcripts and evaluations can be wrong. You are responsible for how you use scores, exports, and reports. Transcription and diarization quality depends on the audio you provide; dual-channel/wideband recordings generally perform better than mono 8kHz telephony audio.
  • Security. You are responsible for managing invites, access controls, and safeguarding credentials.

Third-party services and integrations

The Service integrates with third-party systems (CRMs, call platforms, transcription providers, AI model providers, and payment processors). Your use of third-party services is governed by their terms.

  • You authorize Arbitra to use third-party providers as needed to deliver transcription and criterion evaluations.
  • We are not responsible for third-party outages, changes, or errors.
  • HIPAA plans: HIPAA-compliant instances are limited to BAA-compliant providers (Anthropic Enterprise, Azure OpenAI, AssemblyAI with BAA).

Fees, usage caps, and billing

Fees and scope may also be described in an order form or invoice. Unless otherwise agreed in writing:

  • No setup fee. We provision your private instance and get you live within approximately 14 days of kickoff. Your first month begins when you start scoring calls.
  • Subscription tiers.
    • Starter: $399/month for up to 250 hours of calls transcribed and scored per month, with 2 hours/month customization capacity.
    • Growth: $999/month for up to 1,000 hours of calls transcribed and scored per month, with 8 hours/month customization capacity.
    • HIPAA: $1,599+/month for up to 1,000 hours of calls transcribed and scored per month, with 10 hours/month customization capacity, plus HIPAA compliance features.
  • Overage. Call hours above your plan's included hours are billed at $150 per additional 100 hours (billed in 100-hour blocks), or you may upgrade to a higher tier.
  • Customization capacity. Reserved for instance-level customization (criteria tuning, report packs, workflows, integrations). Unused capacity does not roll over. Additional customization hours available at $150/hour.
  • Billing. Payments may be processed through Stripe or another processor. You authorize recurring charges where applicable.

If invoices are overdue, we may suspend processing or access until the account is brought current.

Intellectual property and confidentiality

Arbitra retains all rights in the Service (software, templates, and scoring infrastructure). Customers retain ownership of Customer data. Each party agrees to protect the other party's confidential information.

Termination

You may request cancellation subject to any written billing agreement. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the Service and other customers.

Disclaimers and limitation of liability

The Service is provided "as is" and "as available." Arbitra does not guarantee transcripts, scores, or reports are error-free. To the maximum extent permitted by law, Arbitra is not liable for indirect or consequential damages. Arbitra's total liability for any claim will not exceed the amount paid by the Customer to Arbitra in the three (3) months preceding the event giving rise to the claim.

Changes

We may update these Terms from time to time. If changes are material, we will provide notice through the Service or by email to the Customer's admin/billing contact.