Beyond Billing
Use call scoring for coaching and compliance too
Arbitra is scoring infrastructure: deterministic policies, receipts, and exports you can adapt to any workflow—not just billing.
Coaching + QA scorecards
Turn every call into a repeatable scorecard your team can review, learn from, and improve against.
- Criteria-driven coaching notes
- Calibration via review + override
- Consistent QA across reps and teams
Compliance evidence packs
Check for required disclosures, script adherence, and completeness—then attach receipts you can audit later.
- Contract V2 required fields + incomplete flags
- Transcript-linked evidence for audits
- PDF/CSV reporting for stakeholders
Operational workflows
Use the same scoring system to drive routing, follow-ups, and accountability across teams.
- Outcome and disposition mapping
- Quality gates for downstream workflows
- Templates and a criteria library to standardize setups
Revenue + performance analytics
If you do use billing or opportunity sizing, keep it deterministic, explainable, and consistent across sources.
- Billable/non-billable rules you control
- Opportunity sizing and outcome tracking
- Evidence-backed exports and portals
Not an agency?
If call quality impacts revenue, compliance, or customer experience, you may still be a fit. We run invite-only deployments and screen for workflow complexity, volume, and operational readiness.
Common sources include GoHighLevel, OpenPhone, RingCentral, Twilio, and other call recording tools.
Think you’re a fit?
If you have revenue-critical calls and want an explainable scoring system with receipts, request a private pilot.